My father recently passed away unexpectedly. Suddenly my father was gone even though on the day he suffered a massive stroke, I had seen him and he had seemed his normal self. The grief I experienced was intense – this was my Dad, the man who had brought me up, cared for and loved
Have you ever tried stopping everything you were doing and put a pause on the thoughts that were running through your mind? Try doing it randomly as often as you can and notice whether it’s mainly negative complaints or expressions of joy and thankfulness. If it’s the former, great, you recognize what your mind
1. In your opinion, what does having high EQ as a leader mean in the workplace today? Effective leaders use Emotional Intelligence in their leadership to achieve buy in, trust and commitment. Emotional Intelligence, or EI, describes an ability or capacity to perceive, assess, and manage the emotions of oneself, and of others. If
Emotional Intelligence (EQ) is the ability to perceive emotions in ourselves and others. It is the ability to use appropriate emotions to create the best outcomes and to understand how emotional reactions create different outcomes. Having higher EQ helps one accept challenges and adapt to new situations quickly. Upon learning and practicing Emotional Intelligence,
Prior to conducting our Customer Service Workshops, we sometimes have to meet customers to access what the level of service of the company is like. Having interviewed a number of customers here in Singapore, many revealed that what was lacking in our service providers is the human touch. We observed that most service providers
“We cannot always control our thoughts, but we can control our words, and repetition impresses the subconscious, and we are then master of the situation.” — Jane Fonda, TV actress Managing your emotions consists of acknowledging the interplay between our thoughts, emotions, and behavior. Thoughts are almost always going through our minds. Sometimes we
Optimism is more than thinking positive. It is not about persistently using positive affirmations and expecting events will be in your favour. It is not just about focussing on positive thinking and avoiding negative sentiments since there is place for healthy scepticism. I don’t believe in defining what optimism is because you’ll then land